Position: Customer Service, Operations Oversight and Account Management

Hours: Monday - Friday (Sunday available too if desired): 2pm - 10/11pm (whenever the night finishes . . . )

Location: This is part IN OFFICE and part WORK FROM HOME.

Pay: $500 per week starting (Quarterly bonuses based on performance available). Raises based on performance and reliability.



Garment Valet is an innovative web-based laundry and dry cleaning delivery service. We cater to the Boston area and also

recently launched our NYC division. Customer place orders via phone or online, we pick-up, process, and deliver-back the

next day. We are very service oriented and want to cater our customers every preference.



Day 2 Day responsibilities:

+ Answering phones calls to take orders, sign-up accounts, field questions

+ Manage the incoming and outgoing email through the main "info@xxxxx.com" inbox

+ workout customer complaints, solve problem tickets

+ Work with the local operations managers to communicate on behalf of the customer

+ Close the operation virtually each night

+ Place outgoing calls to new customers and customers who have stopped using the service



The benefits:

This is a perfect job for someone who likes to work in their own environment, can handle people well, maybe has responsibilities such as a child or an online education they need to take care of. You will work directly with the owners of the company and learn much about growing a business. As we expand into other cities and call volume increases, you will have the opportunity to manage others in similar positions or free-lance customer service reps who are paid per minute.



Training:

The reason this job is posted in Boston and not virtually is because you will need to undergo 3-weeks of training in our Boston offices.



Interview Process:

The first interview will be conducted over the phone. The second will be conducted in person.



You can read about us at URL is hidden from guests, click to register. We do not recommend applying for this job without the following:



+ Reliability and accountability

+ Very strong English skills

+ Enough motivation to actually read about the company and know about it before applying.

+ Strong interest in helping to grow a very entrepreneurial venture.

+ Experience in customer service and account management or sales of some sort.

+ A pleasant non-abrasive voice.

+ Strong web-based skills (being able to intuitively guide your way through website and online software).

+ Experience in salesforce.com would be great, but not needed.

+ The ability to pick-up the phone and manage your responsibilities in a non-noisy environment during the hours on-call.



APPLY BY:

Sending an email to the link above with:

+ Resume

+ Body of email as an informal statement about why you think you'd be a good fit for our company, why an at home job is best for you, why you would like to be involved.

URL is hidden from guests, click to register